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$37 Billion are lost every year in America due to employee misunderstandings and miscommunication. With just 7% of communication being words and the remainder being body language, posture, vocal tones and expressions, it is easy to be misunderstood. In this address, your attendees will learn ways to read others and themselves more effectively while maintaining a strong state of mind for resilience. They will walk away feeling empowered in social intelligence, reducing offenses, increasing unity and productivity.