BLUEPRINT TO CUSTOMER SERVICE EXCELLENCE

150 150 IPV Consulting, LLC

Learn how to develop a solid and transferrable method of excellent customer service techniques. You discover how to simplify and restore the “art of customer service” to your organization and find ways to rebuild and provoke customer service practices within your team.

In this address, I will discuss how to impart effective etiquette and dynamic customer service methods to your team. I will use thought provoking ideas and examples that will uncover the root causes of poor customer service. I will then share the antidote for improving team responses and maintaining a strong service mindset.

The Root Causes of Poor Customer Service:

  • Lack of Employee Empowerment
  • Insufficient Training or No Training
  • Short Staffed-ness or Work Overload
  • Lack of Vision or Clarity
  • Ineffective Rewards or Recognition
  • Silos and Turf Wars or Disunity

The Blueprint to Excellence:

  • Why the Level of Employee Engagement affects the Level of Customer Service Excellence
  • Empower and Educate Your Teams to Function at a Their Highest Potential
  • Make a Plan with Vision and Purpose
  • Effective Time/Task Management
  • Developing Incentive and Initiatives that Inspire and Ignite your Team
  • Empowering You and Empowering Others for a Better Work Environment

What others are saying:

“From the first moment of meeting Michelle, she struck me as someone with a genuine concern for helping others succeed. Getting to know her professionally has been a rewarding experience. Her positive attitude and sincere interest in others is refreshing. In the capacity of public speaking, Michelle is able to connect with her audience, engaging them in collaborative learning. She shares from her heart, drawing from her research and her own experiences as a leader. Her presentations are equally inspiring and substantive.”

Mary Williams – Professional Training Services

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