Blueprint to Customer Service Excellence

Learn how to develop a solid and transferrable method of excellent customer service techniques. You will discover how to simplify and restore the “art of customer service” to your organization and find ways to rebuild and provoke customer service practices within your team. In this address, we will discuss how to impart effective etiquette and […]

Vision and The Keys to Team “BUY IN”

The vast majority of communication issues and employee disengagement stems from teams who do not understand or embrace the vision of an organization. In comparison, a sports team without a solid, agreed upon game plan, cannot possibly win the game. Despite the talents and experience of the team, what transpires on the field would not […]