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Blueprint to Customer Service Excellence

Learn how to develop a solid and transferrable method of excellent customer service techniques. You will discover how to simplify and restore the “art of customer service” to your organization and find ways to rebuild and provoke customer service practices within your team.

In this address, we will discuss how to impart effective etiquette and dynamic customer service methods to your team. You will learn thought provoking ideas and examples which will uncover the root causes of poor customer service. Discover the antidote for improving team responses and maintaining a strong service mindset.

A few take-aways:

  • Increasing Employee Engagement and Ownership
  • The Keys to Increased Performance
  • Empowering Your Team to Embrace the Vision
  • Effective Time/Task Management
  • 6 Initiatives that Inspire and Ignite your Team for Excellence
  • Creating and Maintaining a Healthy Culture

What others are saying:

“From the first moment of meeting Michelle, she struck me as someone with a genuine concern for helping others succeed. Getting to know her professionally has been a rewarding experience. Her positive attitude and sincere interest in others is refreshing. In the capacity of public speaking, Michelle is able to connect with her audience, engaging them in collaborative learning. She shares from her heart, drawing from her research and her own experiences as a leader. Her presentations are equally inspiring and substantive.”

Mary Williams – Professional Training Services

Michelle was an amazing speaker for the Region V IIMC Meeting in Grand Rapids, MI. Over 70 City/Township municipal clerks from 5 states attended and all gave her rave reviews. Her topics were Avoiding Burnout and Empowering Leadership. Both of which are critical to our daily and professional lives. (Full Day Training Session)

Sarah Bydalek – City Clerk at City of Walker, MI

IPV Consulting | Executive & Team Coaching | MI