Do you struggle with conflict, difficult conversations or just holding others accountable in their role?

Holding a tough but productive conversation often begins on the inside long before the conversation is ever had. What tone are you setting? Are your perception of the situation absolutely accurate or is there more going on than what appears?

Michelle’s presentation uniquely incorporates stories, analogies and relevant facts about the brain and human response to teach you how to increase your ability to deal with conflicts, offenses and accountability.

Participants will be able to:

• Discern the Benefits vs Consequences of holding tough conversations
• Realize the prerequisites for successful and productive tough conversations
• Comprehend the science behind the psyche in difficult situations.
• Master the art of asking the right questions to create transparency and open dialogue
• Apply the 7 Guidelines for addressing issues of accountability.

This program is perfect for:

• Executives, Leaders and/or Managers
• HR Professionals
• Corporations & Associations
• General Audience